Operations Specialist

WHO WE ARE

We are a full service creative agency that redefines narratives through storytelling and world-class branding.

WHAT WE DO

We create intrigue and produce content for television, social media, print and digital mediums through creative, imaginative thinking. We curate projects for our clients with a focus on elevating the nature and quality of their brand and content.

WHY SWTCH

When you work with Swtch, you receive a global team of creative professionals who excel across all areas of creation. We are engaged, energetic and ready to help you captivate your audiences and deliver memorable interactions.

WHO WE WANT

We are looking for an operations specialist to help manage all aspects of our company's daily operations. The operations specialist's responsibilities include managing inventory, ensuring the correct ordering of supplies, seeing to the maintenance and replacement of operational equipment, optimizing processes, overseeing the operations team, and liaising with external stakeholders.

To be successful as an operations specialist, you should be committed to improving customer experiences and able to ensure operational efficiency. Ultimately, a top-notch operations specialist should have excellent organizational, people management, and problem-solving skills.

DUTIES AND RESPONSIBILITIES

Working closely with and reporting to the Operations Manager, the ideal candidate will:

• Assist the business operations manager in planning, organizing and coordinating functions relating to the operation of the business

• Provide recommendations and suggestions for improvements in any aspects relating to increased performance

• Help with the recruiting process including screening and interviewing candidates

• Source applicants through various channels, including LinkedIn and other professional networks and conduct initial phone screens and interviews in coordination with hiring managers

• Champion the onboarding process, ensuring the process is up-to-date and of high quality, providing clarity and connection for all employees and their role in relation to the overall vision

• Train new hires as necessary and ensure policies and procedures are followed

• Create, implement, and evaluate all human resource department policies, procedures, and structures

• Maintain records of employee participation in all training and development programs

• Maintain evaluation schedule for all employees, especially new hires based on a 30|60|90 day schedule

• Ensure all employee records are maintained and updated with new hire information or changes in employment status

• Recommend updates to company policies and procedures based on evolving employee and company needs

• Assist with the ordering of supplies and maintaining inventory

• Coordinates with different departments to achieve optimal work production across the board

• Additional tasks as assigned by members of the leadership team

QUALIFICATIONS:

• Associate or Bachelor’s degree in business administration, human resources or a relevant field

• A minimum of 3 years proven experience in a similar role

• Good understanding of the talent recruitment lifecycle

• Knowledge of Project Management Systems

• Strong problem-solving and analytical skills

• Excellent oral & written communication skills

• Self-starter with ability to work well under pressure and minimal supervision

• Knowledge of handling general office equipment

• Proficient in technology especially within the Google Suite

• Fluency in English

• Flexibility in work schedule (i.e. evenings and weekends as necessary) and willing to travel

• Must be eligible to work in the United States